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120  7  The Art of ‘Active’ Training

  VetBooks.ir  behaves. Though we often focus on trust   als often wonder if they should be in the
                                                     room with one of their animals during a
            between animals and humans, trust also
            relates to how the animal perceives and
                                                     ing  the  animal.  Usually,  the  best  answer  to
            responds to various objects and situations;   stressful experience such as a vet immobilis-
            which are equally important to the animals   this question  is, ‘It depends. How is your
            and training programmes. Animals build   trust account with that animal?’ If a person
            trust in exhibit features, housing furniture,   has a high trust account with an animal, he or
            other animals, and even enrichment items, in   she may provide some level of comfort to the
            a similar way that they build trust in humans.   animal once it is darted, caught in a net, or
            When a gibbon jumps on a 3‐inch thick    otherwise put in a stressful situation. We
            branch in a tree and the branch supports its   often see animals with high trust accounts go
            weight, the behaviour is reinforced and the   directly to a familiar trainer after a stressful
            animal builds trust in similar sized branches.   experience. A male gorilla (Gorilla gorilla) at
            When a keeper first shows a target stick to a   Cheyenne Mountain Zoo presented his
            zebra, it may take several approximations of   shoulder for an injection by the same keeper
            approach behaviour without aversive conse-  who delivered a successful hand‐injection
            quences before the animal builds enough   anaesthetic the day before. At Columbus Zoo
            trust in the target to touch it with its nose to   the keepers have hand‐injected vaccinations
            gain a reinforcer. The higher the level of trust   with their kinkajou and two wart hogs, and
            an animal has in a person, the more likely the   all three animals returned immediately to the
            animal is to participate in interactions with   trainer and participated in additional injec-
            that person.                             tion  training  behaviours.  Both examples
              The relationship between a trainer and the   demonstrate that a level of trust remained
            animals she/he trains might be considered as   despite the previous negative interaction,
            a trust account at their bank of relationships.   and there are countless other examples of
            Each time a trainer does something the ani-  animals returning to a keeper the day after
            mal likes, i.e. provides something desirable   that keeper was involved with an injection
            that an animal will work to gain, the trainer is   and anaesthetic the day before. However,
            making a deposit into a trust account. If the   there are also many examples of a stressful
            trainer does something the animal dislikes,   experience completely bankrupting a keep-
            i.e. will work to avoid, the trainer makes   er’s trust account simply by being in the room
            a  withdrawal  from  the  trust  account.   when an aversive event occurred.
            Restricting a tiger’s movements in a squeeze
            chute  to give an  injection  may be a  with-  7.2.2  Ability
            drawal from the trust the tiger has in the
            trainer and the squeeze chute behaviour.   Animals build skill and behavioural fluency
            After only a few repetitions of the squeeze   through reinforced practice. Some behav-
            chute behaviour, the resulting withdrawals   iours require more effort than others and are
            may bankrupt the trust account, resulting in   therefore more difficult for the animal to per-
            decrease or termination of future approach   form. As an animal develops its skills with a
            behaviour with both the chute and the    specific behaviour, the motivation to per-
            trainer. Using positive reinforcement to teach   form that behaviour increases. For instance,
            the tiger to accept injections may take longer,   a leopard that had no access to trees whilst
            but  the  training  will  pay  dividends  as  the   growing up at one facility may be transferred
            multiple deposits into the trust account   to another facility with hopes of it being the
            results in reliable behaviour that will endure   star attraction in their new exhibit that has
            the occasional withdrawal.               the perfect branch for it to lay on over the
              Past experiences become antecedent con-  heads of the guests. With no previous tree‐
            ditions for future behaviour. Zoo profession-  climbing  skill  the  animal  may  be  poorly
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