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Benefit 2
Deliver a frictionless engagement experience
When looking at the e-commerce more hesitant to implement these
industry, the biggest challenge types of solutions. In fact, help desk
is keeping customers on your software research shows that only
webpage for as long as possible. 9% of companies leverage live chat
And according to Forrester functionalities for their official sites.
Research, 53% of US online adults (SuperOffice)
are likely to abandon their online
purchases if they can’t find a Initiating seamless webchat conversations without IT support
quick answer to their questions.
That’s why webchat is growing—it
provides a low-friction channel to Enabling Studio is a platform that With a user-friendly external knowledgeable agent within
interact with an agent, which proves empowers nontechnical people to communication system, customer Microsoft Teams. The integration is
to be a much preferable option for build and optimize business process service representatives are simple and competitively valuable
consumers who would rather not workflows without the dependence handling an average of 5x more because it eliminates the need
speak with an agent over the phone. of software developers. Within a customer service requests and for agents to switch between
few minutes, add the solution to an inquiries than before. applications to fulfill service
There’s no denying the competitive organization’s website. And admins requests. It also provides them
differentiation of live chats. can easily customize chat request Across channels and teams, immediate access to all other team
But, when it comes down to the forms in order to capture the right organizations are able to excel at members and information they
technical enablement of an AI- level of information to determine customer service with a solution may need to consult to successfully
driven bot to route chats to the right which team the request should that effectively routes inquiries address questions.
departments, companies are a little automatically be routed to. and service requests to the most
