Page 8 - Head up. Hands free.

Case studies

Southwest Gas

Situation
Southwest Gas partnered with learning solutions provider CraneMorley to look Solution
at how Microsoft HoloLens 2 could be used to accelerate the process of fully By partnering with
training new employees while improving training effectiveness.
CraneMorley, Southwest
Challenge Gas has been able to
One of the first jobs a new employee undertakes as a trainee at Southwest Gas develop fast and effective
utilities training content
is the installation of natural gas meters on the side of a house. This process using Microsoft HoloLens 2
requires more than a day of instructor-led training.
and Dynamics 365 Guides.
Result
Using Microsoft Dynamics 365 Guides, the project team was able to break
down the training into its essential tasks and create step-by-step guidance
viewed through a HoloLens 2 headset. By using ”head up, hands free” training,
users were able to follow the steps and master the assignment – which
previously took over a day – within 44 minutes. The project is now being rolled
out by Southwest Gas, as CraneMorley assists nine other utility companies to
adopt the HoloLens and Guides application.