Page 4 - Enabling-Studio_eBook
P. 4
Benefit 1
One integrated mobile-friendly
solution for timely customer
Manage all external communications in one place engagement
With Enabling Studio, companies can
More of the world works in 300% since COVID-19 forced many sense that e-commerce and support meet customers where they are at
Microsoft 365, and Microsoft employees to work remotely. desks are looking for technology the precise moment they need help,
Teams mobile users are growing by (Microsoft Remote Work Trends) solutions that complement their effectively influencing buying decisions
an accelerated pace of more than Based on these trends, it makes day-to-day workflows.
and building brand loyalty.
The solution integrates with the Microsoft
technology stack so that support agents
can answer questions from inside the
Microsoft Teams user interface.
When a user creates an inquiry via
a website form or reaches out on a
mobile device, chat requests are routed
instantly to the appropriate Enabling
Studio agents. This lets agents respond
to questions in real time without ever
leaving the Microsoft application they
use on a daily basis to access company
resources, engage in video meetings,
and communicate with colleagues.
