Page 7 - IPMA_nsltr_2nd2021

(Continued from p. 6)
all know what that does. Good old Challenged with writing down their
MISCOMMUNICATION. The Gossip process, they tend to avoid that
seldom checks out the ‘story.’ job.

• THE CHANGE ALLERGIC– Got a new There are other ‘not so great team
idea? New thought? New process? members;’ however, these 4 are common
“Change” is a dirty word to these and can jeopardize an office and team
folks. Why? “Because that’s the way spirit in many ways. Find out if you have
we’ve always done it.” You know the any of these ‘detractors’ on your team.
OLD saying: “If you always do what Then activate a way to help them. (It
you have always done, you will could be helping them out the door.)
always get what you always got.” Sometimes it’s simply not a good fit.
And it’s difficult to “CHANGE” these Sometimes they’ll change. But, for sure,
folks. they are a detriment to the company.

• THE “KNOWLEDGE HOG”–They Something to think about now, isn’t it?
share nothing. They love to be the The above content is taken from our
only ones who know how to do ‘IT’ popular “How to Be a Terrible Team
(whatever IT may be). This person Member” series on www.serviceskills.com, one of
is reluctant to teach anyone what 15 series. Get your complimentary DEMO
they do and how they do it for fear soon.
someone else could be better at it.

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IPMA Connection • 2nd Quarter, 2021 Page 7