Page 20 - Granite Group - 2022 Colleague Engagement Survey
P. 20
Customers
Survey Questions
Our processes and systems help us provide the best possible service to customers
9% 7%
35%
20%
Engagement
Survey Questions
I am proud to be part of this organisation
Overall Positive Sentiment: 59%
I always try and empathise with the customer’s circumstances
People here are recognised for doing the right thing for the customer
13% 4%
As a business, we respond effectively to what customers tell us is important to them
13% 2%11%
29%
16%
31%
51%
42%
34%
7%
34%
39%
I tell others it is great
to work for the company
18% 5% 12%
I am motivated to go above and beyond in my role
I am excited by the growth of the company
3%8% 24% 35%
Strongly agree
Overall Positive Sentiment: 64%
24%
3%7%
24%
3%8%
36%
14%
30%
42%
Strongly disagree
Neither agree or disagree
Agree
20 Granite Group Colleague Engagement Survey
33%
Disagree
31%
39%
