Page 19 - Granite Group - 2022 Colleague Engagement Survey

Agreement score: 59% – Neither agree/disagree score: 23% – Disagreement score: 18%
Nobody said that they don’t empathise with our customers’ circumstances. Systems and processes are viewed as not
being customer-centric and more aligned to saving the company money.
Agreement score: 64% – Neither agree/disagree score: 23% – Disagreement score: 12%
Teams, managers and departments are described positively. Roles appear challenging and there is good scope for
development. However, many colleagues don’t feel appropriately rewarded with an updated company benefits package.
Agreement score: 65% – Neither agree/disagree score: 23% – Disagreement score: 12%
This question set has been interpreted as a broad term for anyone who offers management support at all levels. Leaders, in this
context, are scoring high positives for explaining the rationale, inspiring and giving confidence in the future success of the business.
Agreement score: 72% – Neither agree/disagree score: 13% – Disagreement score: 15%
86% of team leaders and managers feel empowered to manage effectively. While, overall, they feel they have the tools
and feel supported, the comments allude that this is not without its challenges.
Agreement score: 85% – Neither agree/disagree score: 11% – Disagreement score: 4%
90% agreed that their manager encourages open conversation. In the comments, colleagues praised their team leaders and managers
for their ongoing support. Negatives indicated the amount of time managers lose due to dealing with systems and processes.
Agreement score: 48% – Neither agree/disagree score: 28% – Disagreement score: 24%
53% understand our ambitions for the future. 33% of colleagues are seriously considering leaving in the near future.
Comments convey that our colleagues enjoy working here, but they don’t have the financial security they want.
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