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In Need of a Helping Hand?

Need help recovering from an injury or ill- convenient to patient and my family?
ness, living with a disability or just in need How fast can they start care?
of a helping hand? Hand ‘N Heart has been • Does agency help with arrangements
providing outstanding care to thousands of for necessary supplies and equipment
seniors in the Virginia area for fifteen years. in home, home modifications, and
We have three offices conveniently located other community services such as
in Richmond, Williamsburg and Virginia meals on wheels, transportation, adult
Beach. This enables us to provide care for a daycare?
large area of Virginia.
Hand ‘N Heart offers friendly passionate pri- • Are families encouraged to participate
vate duty nurses who are highly trained and with developing plan of care and are
licensed who provide the best care for your they involved with ongoing changes
loved ones. Hand ‘N Heart staff help seniors needed? Is a written plan of care pro-
stay independent and add to their qual- vided that clearly states services to be
ity of life. Our nurses are selected for their provided?
discrete gentle manner and their dedication. • Do families have any say in the care-
They provide the assistance you require giver or caregivers sent to their home
so you can enjoy your independence and and will same person be returning each
dignity. With three levels of superior service, time? If unsatisfied with caregiver selec-
professional personal care, companionship tion, can I request changes and what
and independence plus, Hand ‘N Heart is the accommodations are made?
place for all of your needs. A helping hand
and a friendly heart make all the difference. • Do the caregivers work directly for the
See our ad on page 91. agency? Does a nurse supervise them
or who does and how often? Are staff
Use the following checklist compiled by our licensed and bonded?
experienced home care nurses to help you • Are they subject to criminal back-
choose the right home care agency. ground checks, routine drug testing and
how many personal references are on
Does the agency provide services to my file? Does agency provide ongoing train-
community and how many years have ing to staff on regular basis?
they been in business?
• Does agency have a 24 hour on call
• Does agency provide the type of ser- system in place and who responds to
vices and caregivers that are needed? emergencies?
What other services are available that • Does the agency explain the "Patients
might be needed later?
Rights and Responsibilities"? Who
• Is initial assessment visit performed by should be called with questions or com-
a health professional such as nurse? plaints? How can I expect the agency
Does he/she meet at time and location respond?

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