Page 10 - Simply Electronics Case

it's more than 14 days, all that can be done is to make a complaint about
SEL’s Merchant account: “simplyelectronics ltd”. Skrill are regulated by the
Financial Conduct Authority (FRM is 900001), and the FCA have specific
objectives regarding the reduction of the risk of financial crime and consumer
protection.

Should a customer wish to cancel the order this can only be done by asking
for a cancellation form by e-mail through the SE website. However, after a

few more days a further e-mail was sent eliciting a polite but ultimately
useless response which said nothing.

Nevertheless, by the twenty-fourth of June, some eight days after placing the
order there was no sign of the GoPro. The SE website had said that delivery
would be between 3 and 5 days so an information request was made through
the SE website as when the GoPro would be delivered. This elicited an
automatic response some three days later on the following Monday, saying
that the order had been upgraded to expedite and was being dealt with and I
should check my account for a dispatch date and tracking.