Page 26 - Banking Industry analysis (H)

“investment in digital channels retook the #1
position in 2017, with 25% of those surveyed

(Temenos survey: ref 9) indicating that digital
channels was where money is flowing. As was

the case last year, innovation was the second

most mentioned priority at 22% of those

surveyed. IT modernization (19%) rounded out

the top three priorities, down slightly compared

to last year.” (8,9)

Source: Top Brands, Ref 8

Where, mergers and acquisitions were the least

mentioned priority, with just 2% in the Temenos Survey

‘retaining customer loyalty’ remained the top corporate

challenge for bankers.