Page 198 - Bank Case Studies

• All said and done, Bank of America reported earnings per share for
$0.46 during the second quarter of 2017, growing by a healthy 12%
year over year and outperforming Wall Street expectations by $0.03

per share.” (14)

Improved core operating performance reflects BofA’s

management's continued effort to streamline the

company's operations through significant investments in
automation and digital capabilities and state of the art

information and data processing systems thereby

developing strong databases and computing platforms.

Moreover, BofA has demonstrated that it knew how to use

new technologies to serve its customers with for example,

Mobile Banking.

“Technology is transforming financial services,

fundamentally changing the relationship people

have with their bank by delivering the best of high

tech and high touch. Mobility, in particular, is

dramatically improving access to financial services,

regardless of income, geography or technological

familiarity.”

Merrill Lynch Private Wealth Advisor Raj Sharma (22)