Page 232 - Bank Case Studies
P. 232
McEwan, had put supporting small firms at the heart of his
plan to rebrand RBS as “the bank that earns your trust”. But
he also staunchly defended GRG, even saying in a speech
that for “many” customers, going into the restructuring unit
was “the best experience of banking they ever had in their
life”.
However, with the disclosure of the documents the bank
finally changed its tune saying:
“In the aftermath of the financial crisis we did not
always meet our own high standards and we let
some of our SME customers down,”.
