Page 245 - Bank Case Studies

“I think that tells you all you need to know. This

was meant to be somewhere where they were put

back to try to get them into a situation where they

would come back as a viable business.

Actually, it was more than an intensive care unit, it

was more like an abattoir, where they were

actually stripped and taken apart.”

He also suggested that this was part of an “intended and co-
ordinated strategy”. (10,19)

MPs demanded a new system of tribunals to allow better

access to justice for small business owners - for whom suing

the bank is either impractical or unaffordable. (10)

Lewis’s motion called for an independent inquiry into how

financial institutions treat small and medium-sized

businesses, and a new tribunal system to deal with financial

disputes involving SMEs for many of whom suing the bank is

either impractical or unaffordable. (4,10)

RBS commented that:

"The culture, structure and way RBS operates

today have all changed fundamentally since the

period under review and we have made significant

changes to deal with the issues of the past,

including how we treat customers in financial

distress.