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11.2. PERILAKU MELAYANI ......................................................................................................... 129
11.2.1. Pengertian ............................................................................................................................ 129
11.2.2. Tahapan Perilaku Melayani ............................................................................................... 131
11.2.3 Latihan .................................................................................................................................. 133
11.2.4. Evaluasi ................................................................................................................................ 135
DAFTAR PUSTAKA .......................................................................................................................... 136
DAFTAR KATA PENTING .............................................................................................................. 136
DAFTAR PARAGRAF PENTING ................................................................................................... 136
11.3. KOMUNIKASI .......................................................................................................................... 137
11.3.1. Definisi ................................................................................................................................. 137
11.3.2. Proses ................................................................................................................................... 138
11.3.3. Pelatihan .............................................................................................................................. 139
11.3.4. Evaluasi ................................................................................................................................ 140
DAFTAR PUSTAKA .......................................................................................................................... 141
DAFTAR KATA PENTING .............................................................................................................. 141
DAFTAR PARAGRAF PENTING ................................................................................................... 141
12. MANAJEMEN KARIER (JALUR KARIER, MOTIVASI, POTENSI DIRI, KEMANDIRIAN DAN
WIRAUSAHA) ......................................................................................................................................... 142
12.1. JALUR KARIER ....................................................................................................................... 143
12.1.1. Pengertian Karier ............................................................................................................... 143
12.1.2. Jenis Karier ......................................................................................................................... 144
12.1.3. Meniti Karier ....................................................................................................................... 145
12.1.4. Evaluasi ................................................................................................................................ 146
DAFTAR PUSTAKA .......................................................................................................................... 147
DAFTAR KATA PENTING .............................................................................................................. 147
DAFTAR PARAGRAF PENTING ................................................................................................... 147
12.2. MOTIVASI ................................................................................................................................. 148
12.2.1. Pengertian ............................................................................................................................ 148
12.2.2. Meningkatkan Motivasi Diri .............................................................................................. 150
12.2.3. Memelihara Motivasi .......................................................................................................... 152
12.2.4. Evaluasi ................................................................................................................................ 153
DAFTAR PUSTAKA .......................................................................................................................... 154
DAFTAR KATA PENING ................................................................................................................. 154
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