Page 580 - AR PAM 2024 HIGHRES_4 Direksi

Laporan Keberlanjutan
Sustainability Report

No
Halaman
Indeks Nama Indeks Halaman
Pages
No Index Name Index P ages
Mekanisme Pengelolaan Limbah dan Efluen
F.14 83
Waste and Effluent Management Mechanism
Tumpahan yang Terjadi (Jika Ada)
F.15 87
Spills Occurred (If Any)
Aspek Pengaduan Terkait Lingkungan Hidup
Aspects of Environmental Complaints
Jumlah dan Materi Pengaduan Lingkungan Hidup yang
F.16 Diterima dan Diselesaikan 90
Number and Materials of Environmental Complaints Received and Resolved Social Performance
Kinerja Sosial
Social Performance
Komitmen LJK, Emiten, atau Perusahaan Publik untuk
Memberikan Layanan Atas Produk dan/atau Jasa yang
F.17 Setara Kepada Konsumen 94
Commitment of Financial Services Institutions, Issuers or Public Companies to Provide Equitable Services for
Products and/or Services to Consumers
Aspek Ketenagakerjaan
Employment Aspect
Kesetaraan Kesempatan Bekerja
F.18 94
Equal Employment Opportunity
Tenaga Kerja Anak dan Tenaga Kerja Paksa
F.19 98
Child Labor and Forced Labor
Upah Minimum Regional
F.20 98
Regional Minimum Wage
Lingkungan Bekerja yang Layak Dan Aman
F.21 100
Decent and Safe Working Environment
Pelatihan dan Pengembangan Kemampuan Pegawai 105,
F.22
Employee Training and Skill Development 108
Aspek Masyarakat
Community Aspect
Dampak Operasi Terhadap Masyarakat Sekitar
F.23 109
Impact of Operations on Surrounding Communities
Pengaduan Masyarakat
F.24 110
Community Complaints
Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL)
F.25 110
Environmental Social Responsibility (CSR) Activities
Tanggung Jawab Pengembangan Produk/Jasa Berkelanjutan
Responsibility for Sustainable Product/Service Development
Inovasi dan Pengembangan Produk/Jasa Keuangan
F.26 berkelanjutan 113
Innovation and Development of Sustainable Financial Products/Services
Produk/Jasa yang Sudah Dievaluasi Keamanannya Bagi Pelanggan
F.27 114
Products/Services that have been Evaluated for Customer Safety
Dampak Produk/Jasa
F.28 116
Product/Service Impact
Jumlah Produk yang Ditarik Kembali
F.29 115
Number of Products Recalled
Survei Kepuasan Pelanggan terhadap Produk dan/atau
F.30 Jasa Keuangan Berkelanjutan 118
Customer Satisfaction Survey on Sustainable Finance Products and/or Services

Laporan Keberlanjutan 2024 126 2024 Sustainability Report