Page 6 - IES Communications, LLC - California Service Support Capabilities
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SERVICE PACKAGE OPTIONS
BRONZE SILVER GOLD
Locked in T&M for One (1) Year X X
Locked in T&M for One (1) Year with Emergency Response Option X
1x Annual Preventative Maintenance X
Bi-Annual Preventative Maintenance (2/Year) X
Quarterly Preventative Maintenance (4/Year) X
48 Hr On-site Response for Service Calls X X X
One (1) Quarterly Service Call (4 Hrs Each x 4 = 16 Hrs)* X
Two (2) Quarterly Service Calls (4 Hrs Each x 8 = 32 Hrs)*
Unlimited Phone and Email Support
Custom support packages are also available.
*Service call hours do not roll over year to year.
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