Page 2 - CAO Annual Report 2023-24

ABOUT THE
VISION
The leading organisation that provides services in the facilitation of student access to post-schooling education.
MISSION
To direct the activities and processes of the CAO by the operationalisation of its service to ensure:
• Appropriate resourcing to provide the structural stability of the required capacity to deal with the growth requirements
• The provision of a policy framework to guide protocols, processes and consistent practices
• Thedevelopmentandmaintenanceofadvancedhumancapacityfortheknowledgesectortosustainandgrowitscustomerbase • The building of an effective communication culture with current and prospective customers, while ensuring
the same culture exists in the internal team
• The leveraging of existing partnerships to build future relationships to support the growth of the business
VALUES
The Central Applications Office is intent on strengthening its customers by providing a valuable service, support and knowledge that is underpinned by shared values. These values serve as a framework for all its activities and processes.
Therefore, as the CAO, we pledge ourselves to:
• Provide the highest ethical standards of service
• Be professional, empathetic and sensitive to customer needs and challenges
• Promote a strong team synergy, mutual support and a friendly atmosphere to work in
• Be accessible and resource-driven to meet our customer needs
• Facilitate correct information dissemination to our customers thereby assisting learners to make
correct decisions about their careers
• Ensure good governance through management support and inclusive participation,
accountability and responsiveness to our customer needs
• Acknowledge the input and relationship with key partnerships in driving the success of post-schooling education • Instil a climate of passionate employees and encourage internal growth and development among all employees