Page 3 - CAO Annual Report 2023-24
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CONTENTS
Vision, Mission, Values........................................................................................................................ inside front cover Programme ..................................................................................................................................................................... 2 Board of Directors 2023 ................................................................................................................................................. 3 The Chairperson’s Report ............................................................................................................................................. 4 Minutes of CAO AGM - 28 October 2023 ...................................................................................................................... 6 Financial Statements 2023/2024 ............................................................................................................................... 11 The CEO’s Report ........................................................................................................................................................ 20 Executive Management .............................................................................................................................................. 28 Management Team....................................................................................................................................................... 29 Administrative Team ................................................................................................................................................... 30 Call Centre Team ........................................................................................................................................................ 31 Customer Service Team ............................................................................................................................................. 32 Data Processing Team ............................................................................................................................................... 33 Documents Management Team ................................................................................................................................. 35 Finance Team .............................................................................................................................................................. 36 IT Team ........................................................................................................................................................................ 37 Profile of Iris Fynn......................................................................................................................................................... 38 Photo Story.................................................................................................................................................................. 39
CENTRAL APPLICATIONS OFFICE
ANNUAL REPORT 2023/2024 1
