Page 20 - Oxford 10 Step Manual

STEP 4–
COMPANY HISTORY
The “coming together” of our different distributors
into a Co-op makes us one of the nation’s largest provider of exclusive windows and doors. Our size and commitment to quality has allowed us to form unique alliances with some high-tech suppliers
People such as GENERAL
ELECTRIC; B. F. GOODRICH;
PITTSBURGH PLATE GLASS;
ROYAL PRODUCTS have given
our customers quality products with
technology that is years ahead of the smaller companies that populate the home improvement industry. I think you’ll be impressed with what we show you.
We belong to organizations such as NARI, NWDA, NWDA, NFRC and Energy Star to name a few. These affiliations are indications of our superior products that are 100% American made. We pride ourselves in being the best and staying the best.
We’re financially stable–
While the average life of a home improvement company is 13 months, our owner(s) have guided this company through decades of customer service and produced unheard of stability. This is good for you.
We’re BIG and SMALL at the same time. We do over a hundred million dollars in sales across the country, but each distributor is an independent business operated within the community and staffed by local folks, who care.
Our customers know we’ll be there if they need us!
We’re properly insured –
Look at these insurance certificates for WORKMAN’S
COMPENSATION & LIABILITY. We carry insurance in the millions for the protection of our customers as well as ourselves and our employees.
Small handyman companies just can’t afford to carry this protection. They put you at risk. (Show certificates from your insurance company)
We pride ourselves with qualified labor –
Our owner started in this business as a workman.
He has insisted through all these years that we only send trained and competent people out to do our jobs. This is the reason we have been successful and have grown.
We and our factories train all of our workers. They are specialists. We don’t send a roofer out to do your window job. We send a trained window specialist.
In-house labor
We promise you only in-house labor. They work for us and our customers. No day-laborers such as those that some of the big-box stores and low-priced competitors have. (Show photos of your installers if you have them)
Mr. & Mrs. Prospect, I guess
that’s why we get 42% of our business from our past customers in the form of additional purchases or recommendations. They like us and they like their experience with our products and workmanship.
We are all the things that the Better Business Bureau says we should be. These qualifications equal security for you...you can depend on us!
Knowledge Is A Valuable Tool!
The sale is the natural conclusion to the successful completion of these ten steps.
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