Page 29 - AES Flipbook

WE MAKE
BENEFITS EASY

OPEN ENROLLMENT
Members who understand
their benefits are more
likely to value and use
them. That’s where we
come in. We get things
off to a good start with:
n Pre-enrollment ads, Above all else, we
articles, brochures,
posters, reminders
and more make benefits easy
n Trusted representatives
to attend your open
enrollment events and
answer employee
19
questions
n Welcome Kit with ID 99% of EyeMed clients agree that we’re easy
cards showing the 5 to work with
closest independent 18
and 5 closest retail
providers sent directly Easy for members means easy for you. Even before your
to enrolled employees effective date, we’re ready with answers and solutions
before the question’s even asked. It’s our vision of a carefree
SERVICE THAT BARELY benefits experience. One that saves time and saves hassle.
SLEEPS One that gives everyone peace of mind.

Encouraging members
to get the most from
their benefits means
being there to support SERVICE THAT
them every step of the COUNTS 20
way. We’re here 102 102 15 99.4%
hours per week – that’s
an average of about HOURS HOURS PER DAY FIRST-CALL
15 hours per day – with PER WEEK AVERAGE RESOLUTION
99.4% first-call
resolution. And it’s
20
one of the reasons that
we’ve ranked among
America’s highest-rated
call centers for 6
consecutive years.
21
18 EyeMed internal client satisfaction survey conducted by Walker 2014
19 Not available for all group sizes
20 EyeMed incoming call analysis 2014
21 Purdue University Benchmark Portal independent assessment of call centers nationwide