Page 142 - BUKU KAIZEN JUN-DEC 2023 (1)
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GSD : KAIZEN REPORT
KAIZEN TEAM/STAFF : FARMASI EMERALD
FACILITY : FARMASI, HOSPITAL TANAH MERAH
WHAT WAS THE PROBLEM?
Pesakit datang serentak ke Farmasi Pesakit Luar di waktu puncak. Pesakit hadir menyambung ubat susulan di waktu puncak 12.00pm-2.00pm
WHAT WAS CHANGED, IMPROVED OR IMPLEMENTED?
Mengoptimakan penggunaan Farmasi Pandu Lalu kepada pesakit ubat susulan (sambungan)
AFTER
WHAT WAS THE BENEFITS?
1.Peratusan penggunaan Value Added Service/Farmasi Nilai Tambah meningkat
2. Mengurangkan kesesakan pesakit semasa waktu puncak
