Page 84 - BUKU KAIZEN JUN-DEC 2023 (1)
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GSD : KAIZEN REPORT
KAIZEN TEAM/STAFF : DR BAZILAH, DR SAMIHAN, KJ MASNIRA, JT NOOR AZIZAH, JM ROSLAWATI
FACILITY : KLINIK PAKAR O&G, HOSPITAL TANAH MERAH
WHAT WAS THE PROBLEM?
Klinik O&G menerima purata pesakit 40 orang sehari. Waktu menunggu dari pendaftaran sehingga balik adalah purata melebihi 120 min
WHAT WAS CHANGED, IMPROVED OR IMPLEMENTED?
1) Staggered hours
2) 1 stop center
3) Optimize the card search the day before appointment
4) All data in CPRC
5) Used Google sheet TCA from ward 3 (http://shortural.at/KCSX0)
BEFORE AFTER
More
Unorganised systematic
WHAT WAS THE BENEFITS?
1) Appointment create structure and organization in a person’s schedule
2) Appointment allow for more efficient use time
3) Appointment enable you to be more productive
4) Appointment demonstrate that you respect other people’s time
5) Appointment demonstrate a level of professionalism
6) Appointment can also be beneficial for building relationships
