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GSD : KAIZEN REPORT
KAIZEN TEAM/STAFF : LEAN ETD
FACILITY : EMERGENCY AND TRAUMA DEPARTMENT (GREEN ZONE)
WHAT WAS THE PROBLEM?
Doctor need to voice out using pa system to call patient
voice not so clear, difficult to patient to clear
WHAT WAS CHANGED, IMPROVED OR IMPLEMENTED?
Queue management system(qmr)
BEFORE AFTER
WHAT WAS THE BENEFITS?
Increase alertness to patient
queue patient more systematic
