Page 20 - Ft. Irwin High Desert Warrior Oct. 2015

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Leadership, FMWR employees sign covenant of service

By Joshua Villagomez

Fort Irwin FMWR Courtesy photo
Fort Irwin United States Army Garrison Commander Col. Scott Taylor, Fort Irwin’s Family and Morale, Welfare and
Installation leadership and approximately 50 employees of Fort Recreation Director Sonia Bonet-Betancourt, FMWR division chiefs, and FMWR employees cut a cake after signing an
Irwin’s Family and Morale, Welfare and Recreation Directorate Employee and Customer Covenant, Sept. 16.
gathered to sign together an Employee and Customer Covenant,
Sept. 16. The Customer Covenant states: We are committed to provid- The Employee Covenant states: Taking care of our customers
ing quality through service excellence to our Soldiers and Families begins with taking care of you, our employees. We are committed to
The covenant, established five years ago by Installation Manage- commensurate with the quality of their service to our Nation. We providing a strong, supportive environment where you can thrive.
ment Command, is an affirmation of commitment to Soldiers, understand that we create value for our customers through predict- To that end, we promise to position you for success with: a robust
families, retirees and civilians. able, consistent, efficient and customer focused service. To that end, orientation to welcome you to the FMWR team; clear performance
we promise our customers they will: always be respected and treated standards for service excellence; formal and informal training to
Fort Irwin United States Army Garrison Commander Col. as individuals who are valued; receive a prompt and friendly greeting develop your skills; performance support tools to assist you on the
Scott Taylor was the first to sign the covenant, followed by FMWR in a professional and courteous manner; experience aesthetically- job; a holistic program of recognition and incentives to reward
Director Sonia Bonet-Betancourt, FMWR division chiefs and pleasing facilities; receive timely, accurate and helpful information; be excellent service, and; career development opportunities to reach
members of the FMWR workforce. offered high quality products and services, and; have an opportunity your full potential.
to provide feedback.
“In order for us to live up to these promises, Family and MWR
leadership, as well as NTC command and garrison command,
must ensure that the workforce is provided the tools necessary to
succeed,” said Bonet-Betancourt. “This includes a robust orienta-
tion, clear objectives, and most importantly, formal and informal
training. All this is necessary, so that we can support and serve the
Soldiers who serve for us, the Families that support our Soldiers,
the retirees who have served and continue to serve, and the civilian
workforce that make up our community.

Bonet-Betancourt stated that FMWR is taking steps towards
efficiency and better services that will benefit the community,
and that her directorate promises to uphold Army traditions and
Army values.

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