Page 14 - 3D Bottlegreen Bramble

3D DRINKS DIVISION DIGEST PAGE 14 3D DRINKS DIVISION DIGEST PAGE 15

TEAM FOCUS - BOTTLEGREEN SHS IS SERVICEDESK PORTAL

MANAGEMENT TEAM

Information Systems continue to like to see on there, please let us
develop and update our IT know.
In each edition of 3D we take a closer look at the teams within the Drinks Division
to find out more about who they are and what they do. In this edition we have provided an insight infrastructure to facilitate working Using the Portal as the primary
into the Bottlegreen management team based at our Woodchester site. from home and deal with the gateway for logging Service Requests
security implications this brings.
will enable us to prioritise and
Karen Mennie joined the team in These changes, along with ongoing schedule work. It will also enable
2020 as General Manager of end user support, continue to place us to free up resources otherwise
Bottlegreen. She has been at the helm demands on Service Desk resources. tied up answering the telephone or
during lockdown which has been To help stream line Service reviewing calls logged by email.
a challenging time, with working Request creation we would like to If you are unable to use the Portal
practices having to alter in order re-introduce staff to the ServiceDesk to log your Service Request please
to comply with social distancing Portal and encourage you to use then use (1) email and then (2)
regulations. Regular zoom calls have this as your first port of call for Additional Features: telephone.
become a regular feature between any IS support requests. This Portal a. Review your current open cases
Karen and Dave and she is keen for provides access to a range of Self and their progress Please refrain from direct
on-site activity to return to normal Help options as outlined below. b. View your current Assets approach to the Service Desk staff
as soon as it is safe to do so. c. View Support Announcements to circumvent process. This
Core features: (future improvement) includes seeking assistance by
Quality Manager Radhika Nadkar d. View popular FAQ’s, technical “walk ups”, direct emails to IT
was also promoted in 2020, a. Ability to raise cases Solutions and other Self Help staff or direct Teams messages.
b. Request change requests for
having previously been the site’s Joiners, Leavers and equipment guides
Microbiologist. Radhika is the newest c. Access to many user guides to These only act to slow down case
member of the management team, assist you with configuring, We will continually update guides resolution times and bypass
ensuring that everyone complies with using and troubleshooting your and add features to the Portal. If established processes.
Quality Standards. This guarantees IT equipment and systems there is any information you would IS Team
the production of consistently
premium products. Radhika is a
self-professed ‘foody’ and loves it
when we have a cake day.
Ed Wright is our Process and Supply
Chain Manager. Many refer to him
as our safety net, as he ensures that
we only use the safest raw materials
in the production of our drinks. Ed
Top Middle - Jim Poulton, Top Right - Dave Smith, Middle - Karen Mennie,
Bottom Left - Radhika Nadkar, Bottom Middle - Ed Wright, Bottom Right - Graham Morris. also manages supply chains for our
key ingredient, Elderflower. He has
built long-standing relationships
The Bottlegreen management team fix them. A truly genuine people with our two key suppliers. As you
is responsible for 25 people. Working person, he is approachable and can tell by the photograph, he has a
across five different departments, to always willing to listen. Jim also has haircut planned when rules allow!
produce an extensive product range a unique collection of shirts that he
which includes RTDs, cordials and wears to brighten up everyone’s day! Engineering & Projects Manager
Own Label to our customer base. Site Manager Dave Smith held a Graham Morris manages the
The team’s Woodchester site is a number of different roles within engineers to ensure the plant
hive of activity and like any busy Bottlegreen before taking on the Site continues to run each day. He is
production site it has a variety of Manager role in 2020. Dave oversees also responsible for improving
challenges and tight operational the movement of people and goods the site’s functionality. As our
deadlines to meet. longest standing member with
at the Woodchester site. The nature
Operations Manager Jim Poulton of his role requires him to work over 25 years’ service, there is not
looks after the day-to-day running of closely with the team onsite and an inch of the plant that Graham Thanks to all who contributed to this issue. If you have
the manufacturing floor. He ensures with teams across SHS Drinks. An doesn’t know. Graham is a great any ideas or feedback for future issues please email
all the necessary processes are avid Liverpool fan, Dave cannot wait storyteller and he has a few gems Group Communications - communications@shs-group.co.uk
followed, whilst delivering against a for lockdown to end so he can get that he often shares from his time
robust production schedule. If there back up to Anfield to see his team at Bottlegreen which are best © The SHS Group Drinks Division 2021
are any issues, Jim will identify and play. shared over a cuppa!