Page 3 - Utility Bill Pay Operational Flow6.23.20
P. 3
Enrollment Process
ENROLLMENT PROCESS
Customer sees advertising for Utility Bill Pay Plan (UBP) from various existing touchpoints
• Utility Website (authenticated); Digital Statement; Paper Statement; Email; etc
• Call to Actions:
o Web -
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Enrollment
Co-branded Product Landing Page: Enter DOB & State of Residence
Select Plan Page: Select Single/Joint Coverage. This will indicate monthly premium charge (as % of monthly utility bill) Enter information Page: Name, Address, Phone, Email, Utility Account #, Fulfillment Preference, Acceptance of T’s & C’s Billing Authorization Page: Customer authorizes UBP premium to be added to their utility bill
Confirmation Page
o Phone Enrollment
- Enroll with licensed agent over phone
- Same information collected as Web
Enrollment
HIGHLY CONFIDENTIAL
