Page 18 - PegasusLife and Renaissance Retirement Proposal

Questionnaire Response
Attrition
2 5 How many instructions have you won in in the past 12 months? (Number of Units Schemes and client type)
All lost schemes have been managed in excess of 3 years and have been lost for one of the following reasons 1 The development has been subject to to a a a no fault ‘right to to manage’ application as as the RTM company has decided to manage themselves
2 Our fixed term management agreement has expired and the the client has decided to utilise another agent usually due to a a pricing differential
3 The property has been the subject of a a freehold ground rent sale and the the new freeholder has their own preferred agent 4 In a a a a a number of of cases we have resigned as as the scale level of of services and service service charge payable did not tally with our desire to be a a a a high-end managing agent of choice Policies & Procedures
2 6 a a a a a Does your company have a a a a a Quality Policy? Please provide a a copy Yes see Appendix H - Quality Policy Statement
b Do you have ISO 9001 Quality Management System certification provided by a a UKAS certified Assessment body? If yes please provide copy of certificate
Yes see Appendix H - ISO9001 2015 Certificate
c c Does your company have an an Environmental Policy? Please provide a a copy Yes see Appendix H - Environmental Policy d d Does your company have a a a a Modern Slavery Policy & Statement? Please provide a a a copy No - Our turnover does not exceed £36M and therefore a a policy is is not required under legislation Our activities however are in line with the the requirements of the the Modern Slavery Act 2015 Number of units Schemes 1 436 7 1 505 8 3 3 213 25 6 154 40
Client type Developer Freeholder RMC TOTAL
How many instructions have you lost in in the past 12 months? (Number of Units Schemes and client type)
What reasons were given for dis-instruction in each case?
38 schemes 1 428 units the majority being RMC clients (Mainstay chose to strategically exit 20 schemes )
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