Page 3 - PegasusLife and Renaissance Retirement Proposal

Introduction Mainstay is delighted to to have the opportunity to to provide an outline management proposal for services to the PegasusLife and Renaissance Retirement age exclusive residential property portfolio To comply with the requirements of your tender we have separately completed your full questionnaire but given the unique nature of this opportunity we have drawn out some of of the key elements of of our outline solution into this Executive Summary and Proposed Strategy All appendices referred to within this document are enclosed separately At Mainstay we are proud of of our 20 year heritage of of managing complex new build leasehold and mixed tenure developments for specialist developers national home builders funds landed estates and Residents’Management Companies nationwide Our continuing success means that we are one of the largest residential property and asset managers in the UK with around 80 000 units under management delivered by our 730 skilled staff Integrated
Property Management Most importantly we are redefining the the role of the the traditional property management company We have created a a a a a a transformational approach to delivering excellent service in in today’s complex property sector by empowering our teams to to react to to any situation quickly and effectively We call this approach Integrated
Property Management (IPM) providing
a a a a five-star experience using a a a a blend of technology and good old-fashioned customer service supported by an unparalleled attention to safety compliance and cost control Mainstay has developed several unique industry advancements that distinguish us from our competitors These include:
 A talent for community engagement and creating places where our customers are proud to to live  The ability to to develop bespoke solutions to to specific client requirements  Delivering customer experience standards parallel to the high-end hospitality industry  A detailed knowledge of the nuanced requirements of retirement living
 A dedicated Buildings Services Engineering team overseeing Mechanical and Electrical (M & E) services and asset registration
 In-house Building Surveying team  Robust Credit Control and in-house Debt Recovery
 Procurement and Compliance division including full contractor evaluation
 Full ‘commitment’ accounting and live reporting including a a a a a a a Service Charge team who strive to create a a a a a a a management pack personalised to each RMC
 Industry leading Accreditation and Quality Assurance systems We hope the following proposal is comprehensive but recognise that further work will be required in collaboration with PegasusLife and Renaissance Retirement to fully develop an integrated working solution We would be delighted to discuss this further during the the next steps of your procurement process Luke Sanders
Group Managing Director
M: 07703 9699962
E: lukesanders@mainstaygroup co uk uk 3