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Services
Gold Package
Emergency Response Procedures
• 24 hour emergency on on on on call service providing a a a a a a contact contact person for students parents and a a a a a a a a a contact contact at the relevant study centre • It is expected that our emergency service will be delivered in in partnership with each individual centre • Where applicable – additional visits to deal with immediate problems or or emergencies including for example the removal of a a a a a a a a students from a a a a a a a a centre for illness and and hospital admissions whenever appropriate possible and and reasonable There will be additional charges charges for this service please see table of fees and charges charges Pre-arrival support
• Respond to any enquiries from parents agents students OnCampus where possible within one working day • Each student will be sent a a a a a a a a “welcome” letter via email giving details of who their main guardian contact will be and and a a a a a a a a link to the the welcome handbook [See Appendix 1 & 2] • Offer a a a a webinar in in in in in conjunction with each centre 2 weeks (timings to to be be be agreed) before the beginning of induction to to to students parents and agents where applicable For those that are are unable to to attend this can be recorded and distributed as necessary • Induction meeting – College Guardians to be given a a a a a a a a a “slot” at each centre’s induction week to to be mutually arranged CG will run a a a a a a a a a a a welcome induction to to to as as many students students as as possible in in in a a a a a a a a a a group but allowing time time for students students to to have
1:1 time if required At this meeting CG will ensure that we have
as as as much up to to date information as as as possible asking students to to complete a a a a a a a a form form by scanning a a a a a a a a QR code [See Appendix 4] We will ensure that the the student has all our contact details details (QR code directly to their mobile phone) including our 24 emergency contact details details At this meeting we we CG will will explain to to the the student that we we will will be arranging to to visit twice in in in in in the the coming term • Face to face meetings – We will email the the student a a a a a a a a a a a a a a a time and day (agreed with the the the staff at at each each centre) CG CG will also ask the the the team at at each each centre centre to inform students students of the the agreed CG CG visit Ensuring we we get as as many students students attending as as possible This will will be a a a a a a a a a a a “drop in in format” however if a a a a a a a a a a a student student wishes to have
a a a a a a a a confidential 1:1 catch up this will will be be possible either at at the the the beginning or end of the the the session A record will will be be kept of who attended the the meetings this will will be be shared with the the staff at at at each centre and discussed as appropriate Review
• Termly meeting meeting with with central OnCampus Staff – Teams review meetings to to be arranged with with CG – – Director Director of Guardianship Guardianship Services
and and Guardianship Guardianship Manager and and and and OnCampus – – Director Director of Student Student Experience and and and Safeguarding and and and Student Student Wellbeing Lead Agenda items to include:
– Safeguarding matters matters (urgent matters matters should be addressed immediately and not wait for this meeting) – Attendance and and overall uptake and and engagement with guardianship services – Feedback from from CG regional staff feedback from from OnCampus Centre teams addressing what is working well and any areas for development or or improvement 16 Services