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Services
Bronze Package
Emergency Response Procedures •
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24 hour emergency on on on on call service providing a a a a a a contact contact person for students parents and a a a a a a a a a contact contact at the relevant centre •
It is expected that our emergency service will be delivered in in partnership with each individual centre •
Where applicable – additional visits to deal with immediate problems or or emergencies including for example the removal of a a a a a a a a students from a a a a a a a a centre for illness and and hospital admissions whenever appropriate possible and and reasonable There will be additional charges charges for this service please see table of fees and charges charges Pre-arrival support
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Respond to any enquiries from parents agents students OnCampus where possible within one working day •
Each student will be sent a a a a a a a a “welcome” letter via email giving details of who their main guardian contact will be and and a a a a a a a a link to the the welcome handbook [See Appendix 1 & 2] 18 Services
Induction meeting – College Guardians to be given a a a a a a a a a “slot” at each centre’s induction week to to be mutually arranged CG will run a a a a a a a a a a a welcome induction to to to as as many students students as as possible in in in a a a a a a a a a a group but allowing time time for students students to to have 1:1 time if required At this meeting CG will ensure that we have as as as much up to to date information as as as possible asking students to to complete a a a a a a a a form form by scanning a a QR code [See Appendix 4] We will ensure that the the student has all our contact details details (QR code directly to their mobile phone) including our 24 emergency contact details details At this meeting meeting CG will will explain to the student that we will will will be be arranging an an an additional meeting meeting with them on on on line a a a a a a a a range of of of days (up to 6) will will be be be offered depending on on the the the number of of of students enrolled at the centre We will will also confirm that we will will be catching up with students via email later in the term Review
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Termly meeting meeting with with central OnCampus Staff – Teams review meetings to to be arranged with with CG – – Director Director of Guardianship Guardianship Services
and and Guardianship Guardianship Manager and and and and OnCampus – – Director Director of Student Student Experience and and and Safeguarding and and and Student Student Wellbeing Lead Agenda items to include:
– Safeguarding matters matters (urgent matters matters should be addressed immediately and not wait for this meeting) – Attendance and and overall uptake and and engagement with guardianship services – Feedback from from CG regional staff feedback from from OnCampus Centre teams addressing what is working well and any areas for development or or improvement