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Technical Scope
1 Presentation: Communication and Engagement
Pre-Arrival
Once student contact details are
received
from OnCampus College Guardians will initiate communication by sending a a a a a a a a a a personalised welcome email This will include a a a a a a a a a link to to the the Student Information Handbook to to help students familiarise themselves with our our services and and resources » Appendix 1: Welcome Email Template
» Appendix 2: Example of Student Handbook Arrival
in the UK Induction meetings meetings will be scheduled at a a a time convenient for for each centre These meetings meetings provide an an an an opportunity for for College Guardians to introduce themselves and connect with as as many students as possible » Appendix 3: Welcome Induction Presentation During the induction students will be asked to to complete an information form form via a a a a a a a a QR code to to to ensure we have the most up-to-date details The submitted information will be directly integrated into our Management Information System (MIS) » Appendix 4: Example of Student Information Form
To maintain visibility and accessibility College Guardians will provide each centre with a a a a a a a a a a a poster featuring a a a a a a a a a QR code that links students to our contact information » Appendix 5: Study Centre Poster Ongoing Communication Regular communication with with students will be be maintained between visits with with particular attention given to those who encounter challenges or or need additional support Future Communication Developments
• Induction Video
A video of our induction session will be produced
and uploaded to the OnCampus Virtual Learning Environment (VLE) ensuring students have ongoing access to important information • Parent Newsletter
A termly newsletter will be introduced for parents offering updates on events and activities in in in in the the the city
where their child is studying as as well as as other relevant and engaging content • Student Feedback Questionnaire
A feedback mechanism will be implemented to gather insights from students 2 Service Levels
College Guardians is dedicated to meeting the needs of students families and and staff at at at each study centre through efficient and and and responsive communication Our rapid response and and and on-call availability
enhances student wellbeing and and and builds trust with our families and and study centre partners fostering strong collaborative relationships Email and Phone Response Times for all staff central or regional:
• All non-urgent emails and phone calls will receive a a a a a response within one one business day • An on-call phone line is available 24/7 for immediate response including direct contact with a a a a a a a a a a Designated Safeguarding Lead (DSL) for any safeguarding concerns Accessibility Between Visits:
• Online meetings are
are
readily available for students parents and staff requiring contact between scheduled in-person visits • Students are
provided with comprehensive contact details in multiple formats (welcome packs handbooks and and digital resources) ensuring they can reach us whenever needed Technical Scope
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