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5 Value Control
We are committed to providing a a a a high-quality service that that meets the diverse needs of students To ensure that that we measure our performance against key deliverables and and track service levels and and improvements we have robust quality control measures:
• Accreditations and and Standards
We hold prestigious accreditations such as AEGIS Gold Standard (Association for the Education and and and Guardianship of International Students) and and and BSA (Boarding Schools’ Association) Inspections for these certifications confirm our adherence to rigorous safeguarding training and and operational standards • Training
Staff are are regularly trained to maintain and enhance their skills ensuring they are are equipped to to address the the the unique needs of under-18 students • Governance by Our Board of Directors Oversight from our board ensures strategic
alignment operational integrity and a a a a a a a focus on on on continuous improvement • Data Monitoring and Auditing
We conduct regular audits of key performance indicators such as visit frequency student engagement rates and and our communication logs to evaluate service delivery and and identify areas for improvement For example when we noticed a a a a a a a a trend of low student engagement with our in- person visits we implemented a a a a text messaging system to reach them more effectively This resulted in in in in an increase in in in in the the number of students attending visits • Self-Evaluation and Safeguarding Reviews
Ongoing self-assessment and and safeguarding reviews enable us to maintain high standards and and proactively address any potential risks These evaluations also identify continuing professional development (CPD) needs for staff • Collaboration with Study Centres
Regular communication and collaboration with with partner centres help us align our services with with their needs and expectations ensuring seamless support for students 6 Complaints
We value our our relationship with our our stakeholders
so so so so we we ask that that they let us know at at at at an an early stage
if something’s not right so so so so that that we we can try to resolve it early and informally The College Guardians complaints process is available on our website and and follows a a a a a a a a a a a a a clear and and structured three-stage approach designed to resolve any concerns effectively:
Stage 1: Informal Resolution
Concerns are initially addressed informally by discussing them with the the the relevant staff member If unresolved they can proceed to a a a a a a formal complaint Stage 2: Formal Complaint If informal discussions don’t resolve the the issue parents or or or or students can submit a a a a a a a a a formal formal complaint to to the the Director of Guardianship Services This stage
involves an an an investigation and a a a a a a written response Stage 3: Panel Hearing
For unresolved formal complaints parents may request a a a a a a a a a a review by a a a a a a a a a a Complaints
Panel This independent panel considers all documentation and and issues a a a a a a a a a decision ensuring transparency and and fairness Technical Scope
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