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Technical Scope
6 Complaints continued
At College Guardians we value our strong
relationships with partners students and and parents and and complaints are are are rare However if a a a a a a a a a a complaint complaint is is received we we follow this process:
Tracking and Reporting Complaints:
If a a a a a a a complaint is is received we would would log and and document this capturing it at at the resolution stage and and would would ensure appropriate actions taken Tracking complains in in in in this way would support
self- evaluation monitoring and allow us
to to to make any necessary improvement
to to to our service If complaints were received they would be included in in regular reports to the the board Using Complaints to Improve Services:
If a a a a a a a a a a a a complaint were received data gathered is is invaluable for for self-evaluation Regular analysis would identify any any recurring issues inform policy updates and highlight any any staff training needed 7 Global Scope
of Operations – Paris
One of our our team members is is based in in in in Paris
actively supporting our our students in in in in in that region As a a a a a a a a a a a a bilingual French and English language teacher she brings a a a a a a a a a a unique passion for education supporting students’ academic and personal development Localised Expertise
• Being French she has in-depth knowledge of administrative processes and and procedures that that are unique to France ensuring that that students and and and their families receive accurate and and efficient guidance • We provide a a a a a a a a a separate handbook for OnCampus
Paris
tailored to the region offering practical advice and support
that students can refer
back to Standards and and Safeguarding
• All services adhere to to the the same high standards as those in in in in in the the UK including safeguarding protocols emergency cover and support
during staff absences • Staff undergo rigorous checks including a a a a a a a Casier Judiciaire ensuring safety and compliance Continuity and Emergency Support
• In the event of extended staff staf staff absence our flexible staffing model applies with full-time staff staf staff stepping fin in to to ensure no disruption to to service delivery • Emergency support
is is consistent with UK operations 8 Technology & Innovation
We have a a a a a a a robust and efficient technological framework which enhances the quality of our service and reduces administrative burden on on on staff allowing them to to focus more on on on on providing personalised support
to to students and less on on paperwork Management
Systems
• We use a a a a a a a a a bespoke management information system (MIS) which is also available to all regional staff enabling comprehensive management of student college and parent contact details This system also allows us
to track visits document interactions and add detailed notes ensuring that all relevant information is readily available to our team • Transitioning from paper-based safeguarding safeguarding records to a a a a a a a a a a a a a a dedicated safeguarding safeguarding tab within our our MIS has significantly improved our our data management and and compliance Access to to these records is restricted to to relevant staff members and and and DSLs ensuring confidentiality and and compliance with data protection regulations whilst maintaining effective information sharing between a a a a a a a a a a a a a student’s regular guardian and the on-call DSLs 12 Technical Scope