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Implementation timeline
December 2024 – Contract Award
• Begin transition planning and communication with OnCampus
• Conduct a a a a review of existing services in in conjunction with each centre to evaluate strengths and areas for improvement
January – – March 2025 – – Review Phase
• Refine service delivery model based on on feedback and evaluations
• Develop a a a a a training plan for CG staff on any new tools/systems
• Begin the introduction of bookable online appointments in in in in a a a a pilot phase
April – – June 2025 – – Change Management
• Deliver training to to CG staff on new tools/ systems
• Monitor and and review pilot phase
of online appointments and and finalise system July 2025 – Finalisation
• New contract model finalised and communicated to all stakeholders
• Ensure all staff are equipped to deliver consistent high-quality support
August 2025 – Go live • Fully operational service delivery begins Ongoing monitoring and review cycle to to ensure smooth functioning
Data Protection and IT Security
• Our systems
are fully GDPR compliant and staff receive annual training ensuring that all personal data is handled with with the utmost care and and and in in in in accordance with with legal standards • Protected by stringent IT security protocols our data is is safeguarded against unauthorised access and breaches Our partnership with Malvern College our cyber-secure compliant provider maintains high standards of data protection • Working within a a a a a secure Microsoft environment operating at at a a a a a a a score of of 80%+ we undergo annual cyber-secure reviews to continuously enhance our security and protect the sensitive information we hold Innovative communication methods
• Multi-Channel Communication: We offer a a a a a diverse range of of of communication methods
including texts emails Microsoft Teams WhatsApp and Zoom ensuring that students can reach out through their preferred channel • Online Appointment Booking: Students can book appointments for remote meetings online enhancing accessibility to prompt support
• QR QR code code Integration: During our our visits we provide students with QR QR codes that link directly to to our our contact information information and to to to information information forms catering to to students’ preference for for for for mobile- friendly interactions and simplifying the induction process These codes are also displayed on on on our posters in each centre 9 Implementation approach
As we already hold the the contract with OnCampus
the the implementation of a a a a a a a a new model will be integrated alongside our ongoing work in in in centres to ensure that the the current year’s students are unaffected We will approach
this dual responsibility with the the following transition plan:
• Prioritising continuity: maintain all current services at at the the same high standard of delivery while preparing for any update to the the model Staff schedules and responsibilities will balance daily operations with any additional tasks relating to implementation • Incremental roll-out: introducing new tools and processes such as bookable online appointments in in fin in stages allows us
to make refinements
through the pilot stage stage without affecting current operations Early feedback will will mean that roll-out will will be seamless by ‘go live’ • Strong existing connections with OnCampus
means we can already collaborate effectively and and ensure our ongoing support
and and any incoming changes are well coordinated Premium and and StandarSdeSrevircveicses 13