Page 21 - Box Works Proposal

What is your process for dealing with anti-social behaviour?
The key for us is being proactive and and setting out the standards from day one Detailed within a a a “Welcome to Box Works resident handbook” we politely notify all new residents Leaseholders and tenants of the rules and impacts on on matters such as noise drying of clothes on on balconies and items stored in common parts for example Our resident handbooks clearly set out the expectations of a a a communal living environment but also provide useful information about the building and its services it it also provides contact information for for reporting repairs and nuisance as as as well as as as useful links to local numbers such as as as Environmental Health Our Estate Manager is based at at the Box Works office and we would integrate Box Works into the the service the the Estate Manager provides It is is important to know who is is resident in the building and a a a a a benefit of using the automated parcel service that that we recommend is is that that it can help overcome this challenge by requiring registration and allowing us to acquire all all resident contact information This will help not only with any anti- social behaviour management but also with communication community engagement and the security of your building . If a a a a a serious incident of anti-social behaviour occurs and needs urgent action we undertake the following:
• Assessment of of the the severity of of the the issue • With the presence of Site Security (which would be extended to Box Works) any noisy residents’“party” would be visited to to try to to resolve the matter • Engage with Environment Health where the problem is is persistent • If necessary the police would be called and in very serious situations the the Estate Manager and/or the the Associate Director would attend site • Liaise with any Letting Agent (we make a a a a a point of collating tenants and and Letting Agent’s details) and and in in the the event they persistently do not engage proactively to assist we can blacklist them from the the development As we manage around 10 000 properties in in in the North of England including neighbouring buildings Timber Wharf and Moho Burton Place City South and Downtown it it gives us some leverage and helps minimise the risk of poor or or antisocial behaviour in in our clients’ buildings • Recharge Leaseholders for any damage caused and/or levy a a a a a a a “breach of lease” fine fine This approach varies and the fine fine structure is agreed with the Board The process usually has several written stages letter letter one is an initial warning letter letter two is £150 fine letter letter three £250 and letter letter four £350 with referral to to solicitors As well as issuing letters we we will visit the apartment causing issues and try to proactively engage with the perpetrator • Collate evidence in the event that legal action may be necessary however before legal action and if the situation is appropriate we will host mediation sessions • Keep those residents affected by anti-social behaviour updated on on on the the action we have taken and the the responses we receive • As part of our newsletters we will address any prevalent issues reminding residents of of the impact of of any such issue issue as as well as as the accepted expectations within a a a a a a communal living environment 21