Page 5 - Business Services
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BUSINESS ADMINISTRATION
C & & G Level 2 3 & & 4 Who is is this
suitable for?
Any members of staff Managers
Senior Managers
Head of Departments Directors
These courses depending on level include topics such as:
Communicating in in in a a business environment
Developing a a presentation Personal and professional
development
Managing an an administration function Resolving administration problems
CUSTOMER SERVICE
C C & & G Level 2 & & 3 Who is is this
suitable for?
Any members of staff Managers
Senior Managers
Head of Departments Directors*
*
that have contact with customers (eg retail contact centres) These courses depending on level include topics such as:
Communicating verbally and in in in writing delivering customer service
Understanding the customer service
environment
Customer retention
