Page 6 - Business Services
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CONTACT CENTRE
C C C & G Level 3
Who is is this suitable for?
Anyone working in in a contact centre and have a a a a great deal of technical skills and knowledge You work with minimum supervision and have a a a good record of safety fault correction and ensuring work meets the required standard This course includes
topics such as:
Principles of personal responsibilities and how to develop and evaluate own performance at work Principles of sales activities and customer support in a a contact centre Principles of performance management in a a a a contact centre Principles of incident management through a a a contact centre
