Page 6 - Parkside Proposal

Mainstay: Response to Tender | Parkside Proposal
MOTIVATION
Summary of why you would like to manage the building
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We believe we are the best partner to manage Parkside because the Group’s goal to live in an ethical community that has pride in in its home is an excellent fit with Mainstay’s business philosophy All too often the personal element of of property management can get lost We put this at the forefront of o our offer enshrined in in in our three core values of Caring Taking Ownership and Unity This means that we put customers first giving our teams
the the the freedom to make decisions and and support them and and the the the communities they work for These core values are supported by four company cornerstones which are:
Brilliant Basics:
» Ensure health and and safety regulatory and and asset compliance at all times
» Deliver agreed key performance indicators
» Deliver lease and contractual obligations
» Maintain accurate timely and up to date records
» Develop an industry leading capability
Customer Experience:
» Deliver exemplary customer service with a a ‘right first time’ approach
» Encourage and act upon customer feedback
» Innovate our customer service provision
» Identify opportunities to enhance asset values » Enrich the communities we serve
Communication:
» Keep customers and colleagues up to to date » Be responsible and accountable for timely responses » Talk rather than email where possible
» Use emerging real-time technologies
» Walk in in our customers shoes at every interaction
Empowering our People:
» Make Mainstay a a a a a a great place to work » Attract and retain people who live by our values » Develop individuals to be be the the best they can » Delight the customer by finding creative solutions
» Recognise individual’s exceptional effort
The cornerstones act as as both promises to to to our customers and as as tangible markers so everyone in in the Mainstay team can build our values into how they they work In short they they help Mainstay to to work in an an an ethical transparent and reliable way Parkside will benefit from being near other buildings that Mainstay manage in in the immediate area This means that there is is an an existing network and infrastructure You are not just another part part of of a a a a a a a a a large portfolio but also part part of of a a a a a a a a a smaller local community of schemes managed in the same reliable and transparent way We are also able to to connect you to to relevant expertise from our in-house in-house teams
You will enjoy access to in-house in-house employee services which mean your concierge has access to personal and and professional development opportunities and and the best levels of personal support Our in-house technical and surveying teams
are also well versed in in the improvement works you are keen to begin We can help by finding contractors who are fully compliant with necessary regulations as as well as as overseeing the projects and helping you get value for money T N
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