Page 25 - Luna Rise Proposal

Customer Portal and Data Protection
Mainstay utilises Qube to provide tenancy property management and accounting solutions Qube is widely acknowledged to be the market leading proprietary property management software solution and is provided by Qube Global Software (www qubeglobal co uk) Qube allows us to hold and update information on
on
tenancies service charge accounts landlords facilities management contractors and and ledger and and cashbook information In addition Mainstay has developed a a a a a a bespoke complementary site survey package known as
ESIS All managers are required to carry out scheduled site inspections via a a a a hand held device utilising this system The software tracks and reports on
all management and and compliance activity as
as
well as
as
tracking and and reporting on
on
on
remedial action through to completion via Qube The secure web based Customer Portal directly links our customers to to their Service Charge Account giving them real time information of account balances and payment history This system is is is not administered by any third-party agency and online payments can be made with total confidence The Customer Portal provides details of scheduled site visits regular maintenance work and and updates on
any site issues and and actions being taken A notice board section is included giving access to information regarding the development including details of the management team Leaseholders can also update their their communication preferences and update their their personal details on
line In addition to the the standard portal the the service charge estimate provided includes a a a a provision for an an an enhanced and unique interfacing portal system which would be created and designed to uphold Lunar Rise brand identity and and create a a a a a modern and sophisticated customer management system The customer facing system and service offering would be established following further evaluation of the the client and customer requirements Relevant documents for the development such as
financial accounts budgets and insurance details are available Hard copies are also available by request Mainstay is is registered under the Data Protection
Act the registration number is is Z5319196 Mainstay is committed to to keeping its clients’ and customers’
data safe and we comply with the most recent General Data Protection
Regulation (GDPR) All staff are data protection trained and and our technology stops intruders and and automatically alerts our IT team to any potential threat Privacy notices are given to to to customers to to to inform what we we record record why we we record record it how how we we use use it and how how long we we keep data data All our data data is housed in the UK and we operate a a a a full Disaster Recovery system which can be quickly in in place in in the event of a a a a a major failure 25