Page 26 - Luna Rise Proposal

Conclusion
As a a a a a a market leader in in in our industry Mainstay has the specialist resources and track record to take on innovative developments such as Lunar Rise and would be thrilled
to to have the opportunity to to be involved in in in such an exciting development We have built an enviable reputation for creating and and maintaining the highest standards at at developments on behalf of our customers especially
within Birmingham offering a a a smooth transition for new leaseholders and tenants We already manage schemes locally to Lunar Rise including Centenary Plaza Orion i-Land Liberty Place and King Edwards Wharf We are a a a a successful independent and privately-owned company wholly dedicated to residential facilities and mixed- use management Our local infrastructure ensures we provide a a a comprehensive and robust back office support to our site teams ensuring a a a a a a a a collaborative personal hands-on approach to all the communities in our care We understand the importance of well-trained staff and and work consistently to maintain standards through the life of the building To that end all staff will go through our 5-star customer experience training programme and our Associate Director of Brand Standard and and and Customer Experience will use her hotel management experience to continually ensure this remains at at the the forefront of the the management strategy Whilst our our back-office IT system is is consistent across all o of our our developments we do work with numerous best of breed front end customer interface platforms and would suggest we further discuss this element and agree together the the the best solution for for your customers The cost for for this package is is included within the submitted draft Service charge Our focus on on on developing relationships exceeding expectations and and providing technical knowledge and and expertise enhances the value of management to to our customers as as well as as maintaining and enhancing asset portfolios Most importantly we believe our appointment would be be a a a positive opportunity to provide excellent management services to control costs reduce risk and increase satisfaction amongst all stakeholders We would be be delighted to be be offered the opportunity to work with Prosperous GlobalChina Capital on this exciting development at Lunar Rise Luke Sanders
Group Managing Director 26