Page 3 - Luna Rise Proposal

Executive Summary I am delighted to present outline management proposals and preliminary service charge costings to Prosperous GlobalChina Capital in in relation to Lunar Rise for your consideration At Mainstay we are proud of of our 20
year heritage of of managing complex new build leasehold and mixed tenure developments for national home builders funds landed estates and and Residents’ Management Companies nationwide Our continuing success means that we are one of the the largest property managers in the the UK with around 80 000 units managed by some 630 staff Most importantly we are redefining the the role of the the traditional property management company We have created a a a a a a transformational approach to delivering excellent service in in today’s complex property sector by empowering our onsite teams to to react to to any situation quickly and effectively We call this approach Integrated Property Management (IPM) providing a a a five-star experience using a a a blend of technology and good old-fashioned customer service supported by an an unparalleled attention to safety compliance and cost control Mainstay has developed a a a a number of unique industry advancements that distinguish us from our competitors These include:
 An obsession with community engagement and creating places where our customers are proud to to live  Rigorous compliance health and and safety standards including a a a a a a formal arrangement to work with a a a a a a Primary Fire Authority  A dedicated Building Services Engineering Team overseeing M & E services and asset registration  Delivering customer experience standards parallel to to the high-end hospitality industry  Robust credit control and in-house debt recovery  Procurement and compliance division including full
contactor evaluation  In-house Building Surveying Team  Full ‘commitment’ accounting and live reporting  Industry leading Accreditation and Quality Assurance systems I hope that the following document is comprehensive but recognise that you may have further questions during the the process My team and I will be happy to answer any of these by return and would welcome any visit to to our offices or to to see managements of a a a a a a a similar nature to Lunar Rise in operation Luke Sanders
Group Managing Director
M: 07703 9699962
E: lukesanders@mainstaygroup co uk uk 3