Page 2 - Three Waters Welcome Pack

Welcome Pack
Contents
Welcome 3 Site Direction 3 Estate Management Team 4
Section 1:
Introduction 5
Section 2:
Estate Team Responsibilities 6-9
Strong Health & Safety Security Onsite
You and your Neighbours
Safety - Your responsibility
High Estate Standards
Great Customer Communication Healthy Estate Finance
Your Delivery Arrangement
Your Key Holding and Fob Arrangement
Your Window Cleaning Programme Your Green Space Management Dealing with Water Leaks
Fire Emergency Procedure
Section 3:
Estate Rules 9-11
General Refuse and Lumber Arrangement
Car Parking on the Estate Consents and Permissions No Items in Communal Areas Appearance of Balconies and Other External Areas No No Noise Nuisance and Antisocial Behaviour
Use of Podium Gardens
No Smoking Policy
No Satellites Dishes/Washing/
For Sale Signs No Use of BBQs
Dry Cleaning Services 11
Section 4:
Essential Contacts 12
The Estate Office Contacts Mainstay Customer Service Contacts Mount Anvil Customer Care Contacts Tower Hamlet
AST
NHBC
Utilities Contacts Emergencies Contacts