Page 5 - Three Waters Welcome Pack

Section 1: Introduction
Helen Ankrah
Your Development Manager
We are delighted to to welcome you to to the Three Waters Development where you can enjoy stunning riverside views and transport links to the City in in in in just in in in in minutes *
I hope you find this welcome information helpful We believe that all our residents deserve first class customer services we here to to build a a strong relationship with all residents to help create a a a a strong and thriving community that you can feel proud to be a a a part of As your Development Manager
I am
responsible to oversee that we deliver on on this promise This means to ensure that the the development is fully complaint with the the latest health and safety regulations manage residents’ maintenance requests communal facilities service charge budget insurance and statutory inspections as as well as as the upkeep of the grounds and green spaces I will also make sure to to keep you up to to date on any activities and works Mainstay does on-site We want to ensure that where possible the development meets your needs We would
be delighted to hear your comments feedback or suggestions in relations to Three Waters To get in touch you can contact me directly at developmentmanager@threewaters co uk
or through our bespoke online portal Mainstay: (dwellant com) or give us us a a Trustpilot review
at We’d love for you you to leave a a a review
of your experience with FirstPort Mainstay Your Managing Agent
Mainstay is now part of the FirstPort Group and has 20 years’ experience of looking after similar estates as Three Waters across the UK We shall keep the development in an exemplary condition and and ensure the safety and and security of all our residents and their guests is paramount a a a a place to enjoy and help make this your home As managing agents Mainstay is responsible for the maintenance of all internal and external communal areas including the grounds and all service charge budgeting Our work also includes ensuring we work with the right external contractors and monitor their performance to be the compliant with all legislations and superior lease requirements Your Local Team
is supported by a a a a a team at our our central office who will answer any questions you have as as quickly as as possible The details for your key contacts can be found with the essential contacts’ page page (see page page 12) Part of our responsibility managing the Estate budget includes collecting the services charge contributions that each property pays to ensure the Estate is maintained and cared for so your community is is always at its best When it it it is is time to pay your portion of the service charge we will will send you a a request This will will include all the details you need to make payment as as well as as a a a a a a breakdown of the costs so you can see exactly how your contribution helps the the upkeep of the the Three Waters community *
Journey times are approximate only and taken from the Transport for London (TfL) Journey times include a a a a a mix of Crossrail tube car and walking 5