Page 7 - Three Waters Welcome Pack

High Site Standards Cleanliness and managing of the Estate bins is of equal importance to us Monday to Friday each week our housing keeping team works with a a a cleaning schedule ensure that all apartment building’s lobbies floors stairs areas binstores cycle stores stores car park roof terraces podium and other external areas are are cleaned up on a a a a a a a regular
basis We however welcome residents to tell us about any specific area we would have missed Great Customer Communication We constantly will welcome residents to visit the concierge desk for any assistance and once we we cannot help directly we we will sign post to the right team We also have the Three Waters Residents Portal Mainstay: (dwellant com) please access using this link if you have already done so This gives you you update on on what is happening on on your Estate including quarterly newsletter Tell us how we we are doing so we we can do do even better by accessing our Trustpilot link:
We’d love for you to leave a a review of your experience with FirstPort Healthy Estate Finances Management
We ensure that we only use your money to benefit the areas stipulated in your superior lease We pay our contractor on on on time and report on on on our spending in in the annual service charge account and ensuring that any underspent is given back to the leaseholders Your Delivery Arrangements
Please note that the concierge will not not be held responsible for lost or or damaged packages Tenants moving out are to ensure that they have the correct forwarding address and arrangement is put in place We accept ONLY small to medium-size parcels if residents are not at home Due to limited storage space we would ask that you please collect your parcels as as soon as as possible from the concierge desk Large Items
Larger items such as as sofas fridges and multiple boxes cannot be stored at reception and need to to be delivered directly to to the apartment as such if you are not going to be home we ask that prior key release arrangement is put in place via email Perishable Goods
We do not accept any perishable goods including flowers and food Please make arrangement with the Company to deliver directly to your apartment door Your Key Holding and Fob Management
We hold most apartment spare keys for in case of any emergency We can ONLY release these with email authorisation from the apartment Owner and/or the Managing Agent If you you are a a a a a tenant and you you need access to the spare key you you will need to contact your Agent to authorise To support our residents the Team will be happy to to assist to to give access using the the spare key key BUT will not leave the the key key with any residents 7