Page 2 - Mainstay IPM Brochure

Welcome to Mainstay
The focus of our Integrated Property Management (IPM) solution is to improve the customer’s experience, to build a wider community culture and to continually innovate our service delivery to be the very best in our industry.
We can clearly demonstrate that in return, this solution directly improves retention, asset values and brand reputation for our clients.
Under the leadership of Neal O’Grady (IPM Managing Director), Mainstay have created a transformational vision for the IPM model and have over 85 developments across the UK
working to this solution.
At the heart of the IPM model are the following values:
Service - to provide a dedicated focus on residents’ needs by providing 24/7 concierge service.
Community - generating a genuine community spirit, embedding place-making in our service model.
Excellence - providing operational excellence alongside rigorous nancial control, whilst utilising latest developments in technology to provide as close to real time communication as we can.
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Mainstay prides itself
on providing a uniquely different management service that our residents and owners are proud to recommend. We deliver an exemplary customer experience, drive continual innovation and in doing so are redefining the role of property management
in todays’ complex property sector.
Luke Sanders
Group Managing Director
Budenberg Haus Projekte | Greater Manchester