Page 7 - Mainstay IPM Brochure

Site Inspections
Central to daily operational excellence is the two-hour daily site inspection by the property manager monitored against key criteria. This protocol identi es issues earlier, limits escalations and puts the on-site team in control of rectifying problems as they arise. All issues are logged on the website portal so full visibility is maintained for
all sta , particularly at sta shift hand-overs.
Adding Value to Asset
Mainstay strongly believes in adding value to assets in our charge. We have a robust and e cient procurement team, and comprehensive asset management approach for e cient M&E, Health, Safety and Compliance and Reserve Fund Management. Mainstay were the rst
to employ an Engineering Manager to oversee its
asset strategies and is responsible for the delivery
of integrated long-term maintenance planning, compliance and asset management and providing Structured Disaster Recovery Plans.
Rigorous Financial Management
Mainstay’s rigorous approach to nancial management is equally re ected in its uncompromising approach to site-speci c budget management and reporting, ensuring residents and clients receive true value in return. Mainstay’s robust central infrastructure, including dedicated IPM Head of Service Charge, is underpinned by accreditations to ARMA Q, ISO 9001, RICS.
Left images: Mainstay facilities management.
Right image: Service Charge Accounts team
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