Page 4 - Employee Handbook

Make sure your read and understand the 2020 Vision Booklet. If you need some help to relate what you do to our values, speak to your line manager
2020 Vision
Why do we want to transform property management?
TOP TIP
We not only want to be different, we want to shake up the industry, try something new. But most of all, we want to care about what we do with every interaction that we have.
That’s why we’ve put all our colleagues at the heart of this and encourage you to go that extra mile to make
a difference to our clients, residents, leaseholders....
The success and growth of our business relies on our colleagues and staff members all working together. Our cornerstones and values form the base of our behaviours to give all our customers the best service we can - that means internal customers as well as external customers.
This can be in varied forms, but can be summed up in ‘do the right thing’; turning a bad day into a good day for someone, whether that's a colleague, customer, client or contractor.
We all do our best every day, so let’s tell everyone what we’ve been doing. Let’s celebrate the positives but also own up, and more importantly, put things right where we have not quite lived up to our own expectations.
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