Page 14 - IPM Brochure

Budenberg Haus Projekte
Budenberg Haus Projekte is a building of eye-catching architecture but a number of issues concerned the Residential Management Company Directors when Mainstay were approached to take over Management.
Budenberg Haus -
the fundamental requirements
The main issues for Directors was that the site was beginning to look shabby and unkept, communication was lacking, sta ng levels at residents and Directors’ meetings were inadequate and items were repeatedly raised without being resolved.
The Directors were also concerned that nancial reporting was not regular and compliance information was not included or reported.
Directors were keen to ensure that Mainstay would be more proactive and reduce site costs. There had been previous de cits and another large de cit was looming, which showed previous poor nancial control.
Improvement Actions
A site inspection with Directors revealed the main issues and some immediate xes - resolving the smashed front door, an increased cleaning schedule improved general cleaning and appearance, and removing weeds from front ledges of Budenberg Haus gave a better outlook to the building.
An increased site presence from Kate Magill (Property Manager) and Nigel Gaskell (Associate Director) gave increased contact and engagement with RMC Directors and helped to quickly address or resolve items their list of issues. On-site cleaning and gardening services were improved through working closely with the on-site caretaker and Mainstay’s facilities management team.
Long standing, complex technical projects such as boilers, a cracked wall and water leaks were addressed with specialists and progress reports were regularly given to Directors. The expertise sourced and provided by Mainstay, gave Directors full con dence that the site was being run e ectively and e ciently.
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Case Study