Page 15 - IPM Brochure

Working closely with Residents
and the RMC
The on-site team have greatly improved the communication with residents through meetings and actively resolving issues, comprehensive, informative newsletters, and a handbook produced speci cally for Budenberg Haus residents.
Mainstay have been able to engage and develop more personal relationships with key Directors, give residents reassurance
that the management team on site are working hard to raise and maintain standards and with regular attendance from
Neal O’Grady (IPM Managing Director) at Directors meetings demonstrates our commitment to site, at all levels, and a determination to get things done.
Budget Management
Financial reporting was an area of concern for the Directors, however by producing an improved level and quality of reporting, including monthly and in-depth quarterly reports, compliance reports and a more detailed monthly snapshot report of expenditure, key issues and customer services, the team were able to present improved and professional nancial reports. Financial competence was evidenced by maintaining the 2017 expenditure in line with budget.
Single language Residents’ Handbook
‘‘
It was clear at our rst meeting with Directors
in October 2016, that there were signi cant
concerns which needing resolving urgently.
Site sta ng levels, outstanding issues, and
poor communications.
An improvement in site presence by myself and Kate Magill, the Property Manager, as well as better communications was vital in changing perceptions and winning back trust that we could deliver a great service to the site.
A lot of hard work has been put into Budenberg Haus Projekte from Neal O’Grady, myself, Kate and the site teams, in partnership with the Directors. We all work to ensure
we are delivering the right level of service provision and that decision making is done in tandem to ensure best outcomes for the site and all residents.
Nigel Gaskell
Associate Director (IPM North)
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