Page 2 - IPM Brochure

Welcome to Mainstay
At Mainstay we pride ourselves on our Integrated Property Management (IPM) solution, a unique management service, delivering exemplary customer service that our residents and owners are proud to recommend.
Introducing this ‘ rst’ to the market has successfully changed Mainstay’s relationship with clients and customers and rede ned the role of the Property Manager.
Under the leadership of IPM’s Managing Director, Neal O’Grady, Mainstay have created a transformational vision for the IPM model and have over 110 developments across the UK working to this unique high quality solution.
At the heart of the IPM model are the following values:
Customer Experience - to provide a dedicated focus on residents’ needs by providing 24/7 Concierge services.
Creating Communities - provision of a bespoke service, adaptable to the needs of the property and residents, which generates a genuine community spirit.
Operational Excellence - providing operational excellence alongside rigorous nancial control, whilst utilising latest developments in technology to provide as close to real time communication as we can.
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Mainstay prides itself
on providing a uniquely different management service that our residents and owners are proud to recommend. We deliver an exemplary customer experience, drive continual innovation and in doing so are redefining the role of property management
in todays’ complex property sector.
Luke Sanders
Group Managing Director
Budenberg Haus Projekte | Greater Manchester